Privacy Policy

Jrop LLC
Last Updated: May 3, 2026

Introduction

Jrop LLC (“Jrop,” “we,” “us,” or “our”) operates jrop.com and related digital properties (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a vehicle quote, schedule a pickup, or use our services in any other way.

Using our Site or services means you agree to the practices described here. If you disagree, please stop using the Site.

Information We Collect

Information You Give Us

When you request our services, you may share the following:

  • Contact Info: Name, phone number, email address, and mailing address
  • Vehicle Info: Year, make, model, trim, mileage, condition, VIN, and license plate number
  • Location: Zip code or city/state for pickup scheduling
  • Title Documents: Vehicle title information and ownership records submitted during the sale process
  • Payment Details: Bank account or payment information collected at the time of purchase (we do not store full account numbers)
  • Messages: Inquiries or feedback sent through our forms, email, phone, or chat

Information Collected Automatically

When you visit the Site, we automatically collect:

  • Device and Browser Data: IP address, browser type, operating system, and screen resolution
  • Usage Data: Pages visited, time on page, links clicked, and referring URLs
  • Cookies and Tracking: We use cookies, web beacons, and pixel tags to recognize your browser, personalize your experience, and analyze traffic (see the Cookies section below)
  • General Location: Estimated geographic location based on your IP address

Information From Third Parties

We may also receive information from:

  • Marketing and data partners
  • Vehicle valuation services used to generate offers
  • Analytics providers like Google Analytics
  • Social media platforms when you interact with our ads or accounts

How We Use Your Information

  • To deliver our services: Processing quotes, scheduling pickups, completing purchases, and handling payment
  • To communicate with you: Responding to questions, sending confirmations, and providing support
  • To improve the Site: Analyzing how people use it and fixing technical issues
  • To market our services: Sending emails or SMS messages where you’ve opted in or where permitted by law
  • To meet legal requirements: Responding to lawful requests and enforcing our agreements
  • To prevent fraud: Detecting and stopping fraudulent or illegal activity

Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential: Required for basic site functions like form submissions and session management
  • Analytics: Aggregate traffic data via tools like Google Analytics
  • Marketing: Used to show relevant ads on other platforms
  • Preference: Store your settings between visits

You can manage cookies through your browser settings, though disabling some may affect how the Site works. For details on how Google handles data, visit google.com/policies/privacy/partners.

How We Share Your Information

We do not sell your personal information. We may share it in these situations:

  • Service Providers: Vendors who help us operate — payment processors, towing partners, CRM tools, IT services — all under confidentiality agreements
  • Towing and Logistics Partners: As needed to complete your vehicle pickup
  • Legal Requirements: When required by law, court order, or to protect the rights or safety of Jrop or our customers
  • Business Transfers: If Jrop is acquired or merges with another company, your information may transfer to the new entity
  • With Your Consent: Any other time you’ve explicitly agreed to it

Text Message (SMS) Communications

If you opt in to SMS, you may receive texts from Jrop about service updates, offer confirmations, and promotions. Message and data rates may apply. Frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance or contact us directly.

Data Retention

We keep your information as long as needed to fulfill the purposes in this policy or as required by law. Vehicle transaction records are typically retained for up to seven years for legal and accounting purposes.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access: Request a copy of the information we have on you
  • Correction: Ask us to fix inaccurate data
  • Deletion: Request that we delete your information, with certain legal exceptions
  • Opt Out of Marketing: Unsubscribe from emails or reply STOP to SMS
  • Do Not Track: Our Site does not currently respond to Do Not Track signals

California Residents: The CCPA and CPRA give California residents the right to know what data is collected, request deletion, and opt out of data sharing. To submit a request, email privacy@jrop.com.

Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor’s information was submitted, contact us and we’ll remove it promptly.

Third-Party Links

Our Site links to third-party websites, including our Facebook, Pinterest, and YouTube profiles. We have no control over their privacy practices — review their policies directly before sharing any information.

Security

We use reasonable administrative, technical, and physical measures to protect your data from unauthorized access or disclosure. That said, no online transmission or storage system is completely secure.

Policy Updates

We may update this policy from time to time. The “Last Updated” date at the top will reflect any changes. Continued use of the Site after an update means you accept the revised policy.

Contact Us

Jrop LLC
Email: privacy@jrop.com
Website: jrop.com